Explore Frequently Asked Questions from DDI-Certified Facilitators

Your Questions Answered

1. Help! I can’t find my certificate from my DDI certification workshop. How can I get a new one?

Of course—no problem at all. Please complete this verification form or contact workshops@ddiworld.com for additional inquiries.

2. Can I get professional credits as a DDI-certified facilitator?

Yes, and your learners and participants can, too! Our certification programs and courses are certified by SHRM and HRCI. Check out this page to see what’s certified and the number of credits given upon completion. 

3. How can I get access to facilitator materials to deliver DDI courses?

With an active DDI subscription, your organization has access to a content library with facilitator materials. Please contact your DDI representative or support@ddiworld.com, and we'll get back to you.

4. How can I access The Hub?

The Hub is an online portal for important announcements, select materials, and other facilitator resources. An invitation to register and log in was sent shortly after your certification. Please note that The Hub is only available for facilitators at companies who are current DDI clients.

Need help logging in? Contact support@ddiworld.com and we’ll be happy to help!

5. I just started at a new company. How can I order materials to start facilitating DDI courses here?

We’re excited to work together again! We honor your certification if you gain new employment with an organization that contracts with DDI. Please email info@ddiworld.com with the best way to reach you and our team will contact you as soon as we can.

6. Can I get a digital badge to post on social media?

Yes! We love seeing facilitators proudly sharing their certification. Please complete this verification form to request your badge or contact workshops@ddiworld.com for additional inquiries.

7. I was certified many years ago. How can I get a refresher?

We understand how the workplace and your role continue to evolve and expand. You can grow your skills and excel in changing times with our series of Facilitator Boosters available to client organizations. Contact your DDI representative or info@ddiworld.com for more details.

8. I am applying for a job that requires a DDI certification. How do I get certified?

Unfortunately, we are not able to help jobseekers. We only certify individuals who are currently employed with our active client organizations.

9. How can I get certified for personal professional development?

We’re glad you’re interested in a DDI certification for your ongoing professional growth. However, our certifications are designed and only available for facilitators in our active client organizations.

10. I was once a client and now am an independent consultant. I’m also a certified facilitator. Can I work for DDI?

We are always on the lookout for great talent. In addition to any open full-time positions, we have a pool of part-time consultants who facilitate workshops for our clients. Please visit our Careers Page or send a message to careers@ddiworld.com and our recruitment team can share more details.

About DDI

DDI is a global leadership consulting firm that helps you hire, promote, and develop exceptional leaders. From first-time managers to C-suite executives, our commitment is to be by your side to help you make every moment of leadership count.